HOW DO I CONTACT CUSTOMER SERVICES?
You can contact THREADS on +44 (0) 1274 726594 between the hours of 11am and 5pm GMT Monday to Saturday. Alternatively you can contact us via email at firstname.lastname@example.org.
HOW SOON WILL I RECEIVE MY ORDER?
We aim to ship all orders within 24 hours of receiving it All orders are sent out via Royal Mail First Class Recorded Delivery. This is usually a very quick service and most orders tend to be delivered within 24-48 hours, however on rare occasions delivery may take a little longer. If you believe there may be a problem with your delivery feel free to contact our customer services team who will be happy to help. International orders are also shipped within 24 hours, by Air Mail, and take around 7-10 working days depending on where in the world your country is located.
HOW WILL I KNOW THREADS HAS RECEIVED MY ORDER?
We will send you an email to confirm when your order has been completed and dispatched.
HOW MUCH DOES THREADS CHARGE FOR SHIPPING?
All UK orders are charged at a fixed rate of £3.95. For international orders please refer to our Postage and Payments section.