UK DELIVERY
Royal Mail 24 delivery is available for the UK mainland for £5 and takes 2-5 working days.
We aim for 1-2 days shipping nonetheless :)
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
Unfortunately, Next Day delivery is not available for Ireland, Highlands, Channel Islands and all UK Offshore Islands.
Signature is required on receipt.
INTERNATIONAL DELIVERY
We currently deliver to over 40 Worldwide destinations.
European orders are sent via a standard delivery service and we aim to deliver your order within 7-14 working days depending on custom delays for £9.99. A standard delivery service is available for International Orders (Including USA) and we aim to deliver your order within 10-15 working days for £14.99.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept.
All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.
Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.
TRACKING YOUR DELIVERY
You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.
Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.
Please visit our courier's website where you can enter your tracking number to check the status of your order. www.royalmail.com
PROBLEMS WITH DELIVERY
If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.
To arrange a more convenient re-delivery day, please follow the instructions on the card left by the courier.
USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD
You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout.
Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.
LOST/DAMAGED PARCELS
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Maison Threads cannot be held responsible for parcels that have been lost/damaged in transit.
ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION
If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.
Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Maison Threads will not be liable to compensate orders that are damaged or lost.
WORKING DAYS
A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.
Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.
DELIVERY AREAS IN THE UK
We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.
CLICK & COLLECT
With Click and Collect at Maison Threads, Simply order online and select the Click & Collect option at checkout. Then, pick up your new designer gear at any time between Monday-Friday, 11:30 AM - 6:00 PM.
Is it safe to collect my order?
Our Priority is to keep our staff and customers safe. This is why we have safety measures in place so you can collect your products safely with no worries.
What do I need to bring to collect my order?
When collecting your order, please provide a copy of your order confirmation on your mobile or a printed out copy as proof of purchase.
Can somebody collect on my behalf?
We are happy for someone else to collect your order. However, they must have the copy of the confirmation email.
Can I cancel my Click & Collect order?
If you have changed your mind about the order, you can Contact Us via Email, Telephone, Live Chat and/or Social Media platforms (Such as Facebook), and we will process a refund for you. Visit the "Contact Us" Page.